BUSINESS SUPPORT SERVICES

Benefits of IT Outsourcing

IT Outsourcing brings stability to your on-going network needs by alleviating the challenging task of maintaining qualified and dependable employees. As you know finding and keeping the right employee is not easy especially when it comes to your IT!

Siyata, a full service information technology company, offers you a flexible and cost effective solution to this challenge by providing you with a dedicated team of its consultants who are highly skilled, experienced and properly trained.

In addition to cost savings, there are many other benefits realized by IT outsourcing such as:

Ability to focus on core issues - With a growing list of computer network issues and a short supply of IT staff, your time needs to be spent on the most mission critical items. By handing over secondary priorities, you will be able to concentrate on primary activities that require your attention the most.

Access to new skills and technology - IT outsourcing gives your company access to an overabundance of resources not available internally. Our team of IT professionals has a mix of cutting edge skills and field experience for you to draw upon

Quick & Efficient Service - By outsourcing your IT, you have access to a local team of professionals who are only a phone call away. Our knowledgeable IT pros are on-call for you 24x7 to resolve issues quickly and efficiently.

Stability of costs - With pre-paid blocks of hours, you'll be able to budget your yearly IT costs effectively without the liability of employee turnover time and money.

Greater flexibility - With increased flexibility, you'll be able to react quicker to major infrastructure changes, and increased demands for support.

Simplify vendor management - Establishing a single point of contact for all of your outsourced technology needs simplifies the management of multiple vendors with various invoices and paperwork. Finger pointing and blame games amongst multiple vendors are also eliminated.

Siyata Network Audit

Similar to a periodic audit of your accounting, it's critical to conduct a periodic evaluation of your computer network assets. After all, this is the underpinning of your business operations, which if ultimately failed would cause an incalculable amount of damage.

What if all your customer and accounting files were suddenly gone forever due to a disgruntle employee, outside hacker, accidental data deletion, software corruption, or random hardware failure? Most customers say they would be out of business. Why take the chance?

The Siyata Network Audit is designed to give you a complete up to date evaluation of your network's health so you can make an informed decision about what action needs to be taken. The comprehensive audit examines a vast array of potential security holes for the entire network infrastructure including the following areas.

Overall Network:

• Create an inventory of detailed network and computer information (includes a Network Map)
• Check to make sure that the network cable is to current standard and code for maximum reliability and performance
• Look for common wiring problems (kinked wires, poorly crimped wires, etc...)
• Evaluate the networking hardware equipment (hubs, switches, routers, firewalls) and make appropriate recommendations for enhanced speed and security.
• Perform Internet connection tests to measure bandwidth and match it against guaranteed speeds
• Verify that all router passwords are secure
• Look for common security risks (ineffective passwords, no employee password policy, weak permissions, etc...)
• External Audit to scan for security vulnerabilities accessible remotely

Client Machines (Workstations):

• Complete inventory of all hardware and major software being ran
• Verify that the processor is fast enough to handle the OS and applications that it runs
• Look for wasted space on the hard drive and verify that the size is adequate
• Verify that the RAM is sufficient for applications being ran
• Check the power protection of the machine and make sure that it is adequate
• Look for device conflicts
• Check the current status of OS updates and service packs
• Verify that important information is being backed up properly
• Make sure that there is up to date anti-virus protection and that it's configured properly
• Make sure that there is no present spyware and that protection is installed.
• Verify that the machine is connected to the network at its maximum speed
• On wireless machines, make sure that the wireless is set up properly and securely
• Make sure that local files are secure on the network

Server Machines:
Same as Client plus the following:

• Check actual backup cycle and backup logs
• Verify that the speed and type of the hard drives are adequate
• Assess redundancy in the hard drives and power supplies

Sign up today for a free network audit evaluation by submitting the completed form below or by calling us at 1-917-535-7294

SIYATA SERVICE CONTRACT

You manage your business; let us manage the complexity of your network. Our Service Contracts do just that and best of all require no long term commitment or large capital outlay on your end to get started. Instead you subscribe on a quarter-to-quarter (3 month increments) basis allowing us to demonstrate the value of our offering without "locking you in."

The objectives of the Siyata Service Contract:

• To maintain a secure, reliable, network infrastructure that can adapt quickly to changing business requirements.
• To reduce the complexity of managing your own network internally.
• To stabilize budget and help maintain the total cost of ownership

• Dedicated Support Team
  • One primary network engineer
  • One or more secondary (backup) network engineers
  • One dedicated account manage
  • 24X7 dispatch team to coordinate tasks

• Guaranteed On-Site Response
  

  For emergency IT situations that require immediate on-site support in between scheduled visits; a Siyata network engineer will respond within 4 business hours or less of request.

• Remote Network Administration

  Quick and easy remote support via terminal services and/or telephone for software and user related issues that do not require on-site support. This feature provides end-users with quick and easy remote support as a cost effective alternative to on-site support.

• Routine Maintenance Visits:
  • Removal of all dust from inside of computer and peripherals.
  • Wash all outside surfaces of computer console.
  • Secure all internal and external computer cables.
  • Optimize system configuration and resources for maximum performance.
  • Remove any device conflicts and system lags.
  • Update virus definitions and run scans.
  • Check for spyware and remove.
  • Install latest operating system updates and security patches.
  • Update hardware and software inventory asset worksheets.
  • Diagnose computer hardware components to ensure they are working properly.

• Parts & Labor Discounts
  • Up to 27% discount on all labor services incurred for life of service contract.
  • Up to 10% discount on all parts for any computer hardware, software replacement and/or upgrade materials available for purchase thru Siyata distribution channels.

• Task Documentation Reports
  • All work performed by us will be documented and provided to you with each invoice for your records.
  • All computer hardware and software changes we make will also be reported and updated in the asset inventory work sheets.

ONSITE SERVICES

• Virus & Spyware Removal
  We can quickly and effectively remove viruses, worms and spyware from your infected systems and implement a solution to prevent further attacks.

• Data Recovery
  Rapid data recovery from failed, corrupted, or physically damaged media devices including hard drives, tapes, and other computer removable media

• Software Support
  Siyata offers you expert support for all Microsoft Windows operating systems and office programs as well as extensive application support for hundreds of common name brand software titles.

• Hardware Replacement
  Siyata provides rapid on-site response and replacement of hardware failures for all major computer name brands and generic white box systems.

• System Upgrades
  High performance upgrade components for your computer including memory sticks, hard drives, processors, motherboards, CD Burners, DVD players & burners, video cards, case enclosures, sound cards, and more.

• Installation Services
  Basic to comprehensive on-site installation of computer desktops and laptops, for all makes and models including white boxes and name brands such as Dell, Gateway, Compaq, HP, IBM, Sony, eMachines, Toshiba, NEC, Acer and more.

• Networking
  Planning, setup, and support for your wired or wireless networking needs. Siyata will work with you to provide the right components and configuration for your specific infrastructure requirements.